These Terms & Conditions (“Terms”) govern your use of the The Try Company website (thetrycompany.com), our online store, and any services or products ordered through them. The Try Company (“we”, “us”, “our”) operates from Tower A1, Spaze I-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018, India. By browsing this website, placing an order, or engaging our services, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to place an order or engage our services. By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

2. Products, MOQ & Catalogue

Our store sells curated sample packs, trial packs, activation kits, and related physical products for brand activations, retail evaluation, and corporate gifting. Unless stated otherwise on a product page, the minimum order quantity (MOQ) is 10 units per order batch. Product images, descriptions, and inclusions are provided in good faith; actual contents, colours, and packaging may vary slightly from images due to batch or seasonal variation. We may modify, discontinue, or delist any product at any time without notice.

3. Pricing, Taxes & Fees

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Delivery charges — flat ₹100 for Delhi/NCR and flat ₹200 for the rest of India — are shown at checkout and in the grand total before you confirm the order. During active free-delivery promotions, the offer is applied automatically at checkout. The total displayed before order confirmation is the final amount payable.

4. Orders & Acceptance

Placing an order is an offer to purchase. An order is accepted only when we issue an order confirmation with a reference in the format ORD-…. We may decline or cancel an order (with a full refund of any amount paid) if a product is out of stock, a pricing or listing error occurs, a pincode is not serviceable, quantities exceed what we can reasonably fulfil, or we suspect fraudulent or unauthorised activity.

5. Payments

Accepted payment modes at checkout include Cash on Delivery (COD) / pay on delivery, online UPI and net banking, and instant direct confirmation where enabled. For COD orders, payment is made in cash or by doorstep UPI at the time of delivery. You are responsible for providing accurate payment and contact details. Checkout sessions are secured with standard encryption; we do not store your card details on this website. Online payments on this store are processed by Razorpay (Razorpay Software Pvt. Ltd.).

6. Shipping & Delivery

Dispatch, transit timelines, delivery rates, address requirements, and bulk shipment terms are set out in our Shipping Policy, which forms part of these Terms. Risk in the products passes to you on delivery to you or your nominated recipient at the address provided at checkout.

7. Returns, Replacements & Refunds

Return, replacement, cancellation, and refund eligibility — including the 48-hour notification window for damaged, wrong, or missing items — are governed by our Refund Policy, which forms part of these Terms. Consumable items with broken seals, opened packs, and personalised or bulk orders already in production cannot be returned except where the law requires otherwise.

8. Campaign & Agency Services

Experiential marketing, product sampling, brand activation, BTL, and related services are supplied under a separate proposal, statement of work, or service agreement. Where a signed agreement exists for an engagement, its commercial terms (scope, fees, timelines, cancellation, confidentiality, and reporting) prevail over these Terms for that engagement. Deliverables such as consumer data, purchase intent signals, and post-campaign reports are provided per the agreed scope and format.

9. Intellectual Property

All content on this website — including the The Try Company name and logo, text, photography, graphics, layout, and code — is owned by or licensed to us and is protected by intellectual property laws. You may view and print content for personal, non-commercial reference only. You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without our prior written permission. Client brands, trademarks, and campaign materials remain the property of their respective owners.

10. Acceptable Use

You agree not to misuse the website — including attempting to gain unauthorised access to any system or data, introducing malicious code, scraping content at scale, misrepresenting your identity or delivery information, or using the site for any unlawful purpose. We may suspend or block access where we reasonably believe these Terms have been violated.

11. Third-Party Links & Services

The website and order communications may link to or rely on third parties — logistics carriers, payment methods, analytics, and social platforms. We are not responsible for the content, availability, or practices of third-party sites or services. Your interactions with them are governed by their own terms.

12. Disclaimers

The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Campaign outcomes such as reach, trial numbers, and purchase intent are indicative of past performance and are not a guarantee of future results. Nothing in these Terms excludes rights available under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded.

13. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the website, an order, or any service shall not exceed the amount paid by you for the specific order or engagement giving rise to the claim. We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, data, or goodwill, except where such limitation is prohibited by law.

14. Indemnity

You agree to indemnify and hold harmless The Try Company, its directors, employees, and partners from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the website, your breach of these Terms, or your violation of any law or third-party rights.

15. Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms, the website, or an order shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana. Before initiating formal proceedings, please contact us — most issues are resolved directly within a few business days.

16. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the latest revision. Continued use of the website or placement of an order after changes are posted constitutes acceptance of the revised Terms. Orders already confirmed are governed by the Terms in effect at the time of that order.

17. Contact

Questions about these Terms:
Email: contact@thetrycompany.com
Address: Tower A1, Spaze I-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018, India

Related policies: Refund Policy · Shipping Policy