Refund Policy

This Refund Policy applies to orders placed on The Try Company store (thetrycompany.com/shop) for sample packs, trial packs, activation kits, and related physical products sold by The Try Company (“we”, “us”, “our”), operating from Tower A1, Spaze I-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018. Please read this policy carefully before placing an order.

Order Cancellation

You may cancel your order free of charge at any time before it has been dispatched from our facility. Once an order has been dispatched, it can no longer be cancelled and must go through the return or refund process described below. To request a cancellation, email contact@thetrycompany.com with your order reference (ORD-…) as soon as possible.

Eligibility for Returns & Refunds

We want every pack to arrive in the condition promised. A refund or replacement is available when the issue is on our side:

• Damaged in transit — the pack or its contents arrive broken, leaking, or otherwise damaged.
• Wrong item delivered — you receive a product or quantity that does not match your order confirmation.
• Missing items — items listed on your order confirmation are absent from the delivered pack.
• Manufacturing defect or quality issue — the product is defective, expired, or does not match its listed description.

Situations Not Eligible for Refund

For hygiene, safety, and commercial reasons, we cannot accept returns or issue refunds when:

• The pack has been opened, used, or the seal on a consumable (food, beverage, personal care) item has been broken.
• The request is raised more than 48 hours after delivery without prior notice to us.
• The items were damaged after delivery due to improper storage or handling by the recipient.
• The order was placed with a delivery address that was incorrect or incomplete, and the carrier was unable to complete delivery for that reason.
• Promotional, complimentary, or giveaway items distributed through sampling campaigns and events.
• Customised, white-label, or bulk orders already in production or dispatch (bulk and corporate orders are governed by the quotation and agreement shared at the time of order).

How to Request a Refund

Email contact@thetrycompany.com with the subject line “Refund Request” and include your order reference, the delivery address used, a description of the issue, and photographs. Our team reviews every request within 48 business hours and will confirm approval, a replacement, or a refund, along with any return instructions. Items approved for return must be sent back in their original packaging where a physical return is required.

Refund Timelines

Once your refund is approved, the amount is credited back to the original payment method:

• UPI / online payments — typically within 5–7 business days of approval.
• Cash on Delivery (COD) orders — refunded via UPI or bank transfer to an account you provide, typically within 7 business days of approval.
• Instant confirmation orders — adjusted against the order or refunded on the same terms as online payments.

Refunds are processed for the product price paid. Original delivery charges are refundable only when the error is ours (wrong, missing, or damaged items). If only part of an order is refunded, a proportionate delivery charge may be retained.

Replacement vs. Refund

Where the issue is a wrong, damaged, or defective item, we will usually offer a replacement first, shipped at no additional delivery cost. If a replacement is not available or you prefer it, we will process a full refund for the affected items instead.

Service & Campaign Orders

Experiential marketing, sampling, activation, and related services are not covered by this policy. Commercial terms, cancellations, and refunds for campaign work are governed by the statement of work or service agreement signed for that engagement. See our Terms & Conditions for details.

Contact Us

Questions about this policy or an existing request:
Email: contact@thetrycompany.com
Address: Tower A1, Spaze I-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018, India