This Shipping Policy applies to orders placed on The Try Company store (thetrycompany.com/shop) for sample packs, trial packs, activation kits, and related physical products. All prices, delivery fees, and totals shown at checkout are in Indian Rupees (INR) and include applicable taxes.
Where We Deliver
We deliver across India — to serviceable pincodes in all states and union territories, including Delhi/NCR (Delhi, Gurugram, Noida, Ghaziabad, Faridabad) and metro and non-metro cities nationwide. Delivery availability and the applicable rate are verified automatically from the pincode you enter at checkout.
Flat Delivery Rates
Delivery is charged as a flat fee per order, calculated by destination zone:
From time to time we run a free-delivery promotion (for example, on orders above ₹2,500). When such an offer is active, it is announced on the shop and applied automatically at checkout — no coupon code needed. The rate shown in your cart and at checkout is the final rate charged; delivery zones are re-verified by our backend when the order is placed.
All taxes and shipping are included in the grand total you see before you confirm the order. No hidden charges at the door.
Order Processing & Dispatch
Orders are typically dispatched within 24–48 working hours of confirmation, excluding Sundays and public holidays. Orders placed on weekends or holidays are processed on the next working day. During launch campaigns, festival periods, or bulk order rushes, dispatch may take slightly longer — we will inform you of any expected delay by email or phone.
Every order carries a reference in the format ORD-…, shown on your confirmation screen and messages. Please quote it in any correspondence about your delivery.
Estimated Delivery Timelines
After dispatch, estimated transit times by destination (business days):
• Delhi / NCR: 1–3 business days
• Metropolitan cities: 3–5 business days
• Rest of India (other states & UTs): 5–7 business days
Timelines are estimates provided by our logistics partners and may vary due to weather, courier volume, remote-area routing, or regional restrictions. If your order is delayed beyond the estimated window, contact us with your order reference and we will chase it with the carrier.
Address, Pincode & Failed Deliveries
Please enter a complete, accurate address with a valid 6-digit pincode and a reachable 10-digit mobile number — carriers use the phone number to coordinate delivery. If a delivery attempt fails because the address is incorrect, the recipient is unavailable, or the pincode entered is not serviceable, re-delivery may attract an additional charge, or the order may be returned to us. In that case, refunds (if applicable) are handled under our Refund Policy.
Tracking Your Order
Dispatch and delivery updates are sent to the email and mobile number provided at checkout, including a WhatsApp order-update link on confirmation. You can also write to us at any time with your order reference for a status check.
Bulk, Corporate & Campaign Shipments
Bulk orders (typically 50+ units), corporate gifting consignments, and sampling campaign inventory are fulfilled separately from standard store orders. Dispatch timelines, multi-location deliveries, and shipping charges for these shipments are agreed in the quotation or statement of work before the order is confirmed — the flat store rates above do not apply to them. Request a bulk quotation from the shop or contact us directly.
Damage or Wrong Delivery
If your parcel arrives damaged, or you receive the wrong or missing items, notify us within 48 hours of delivery with photographs and your order reference. See the Refund Policy for eligibility and timelines.
Contact Us
Questions about delivery or an in-transit order:
Email: contact@thetrycompany.com
Address: Tower A1, Spaze I-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018,
India
